For more than a decade, CoreOval Inc has been a trusted partner for businesses striving to achieve their ambitions. As a passionate team specializing in web and software solutions, we empower companies to turn their goals into reality with innovation and expertise.

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Contacts

Nairobi Kenya | Missouri USA

hello@coreoval.com

(+254) / (+314) 738 664 275

We take a proactive approach to user privacy and ensure the necessary steps are taken to protect individually identifying or identifiable information (“Personal Information”), throughout their visiting experience.

This Privacy Policy (“Privacy Policy” or “Policy“) describes, among other things, the types of information we may collect, how that information may be used, and with whom the information may be shared. This Privacy Policy applies to our Marketing Activity (as defined below), including whenever you use or interact with our website https://www.coreoval.com (the “Website“), and to information collected and processed through our SaaS products (the “Software“), or the services we provide including any content or material provided thereon (collectively with the Software, the “Services“), as well as contact information we collect from vendors and partners for the purpose of management and execution of the respective engagements.

We encourage you to read this Privacy Policy carefully and use it to make informed decisions. 

Contents

What Information Do we Process and How we Collect It?

Contact Information:

When using the Website (including when subscribing to our newsletter, responding to a survey, Payment information or filling out a form) or when we receive the business contact information from various marketing events we organize or participate in, or from other lawful and legitimate sources (collectively with the Website, “Marketing Activities”), we may collect Personal Information, such as your name, address, telephone number and email address (“Contact Information“).

However, if you do not provide the Contact Information requested, you may not be able to proceed with the activity or enjoy the full experience of our Website.

We collect Contact Information of the relevant personnel of our clients, business partners, service providers and vendors, in the course of our respective engagements and for the purpose of management and execution of such engagements.

    • Online Identifiers: When you interact with our Website, we may collect your online identifiers, such as Internet Protocol (IP) address, user IDs and contact preferences (“Online Identifiers“).
    • Call recording: We may record some of the marketing and sales calls with our prospective clients, but this will be only for internal training and quality control purposes and in accordance with applicable laws (e.g. in jurisdictions where a consent of both parties is required to record, we will either acquire the required consent before recording or refrain from recording the other party).
    • Non-identifiable information: We may collect non-identifiable information, which may be made available or gathered via use of the Services and/or through Marketing Activities (“Non-Personal Information”). Non-Personal Information which is being collected may include directory names, server names, share names, file names, configurations, logs from the Software (e.g. event logs), browsing events and technical information transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system the device uses, language preference, access time and the domain name from which you are linked to the Website or Software; etc.).
How Do we Use the Information we Collect?

The information we collect, which may include Personal Information, is used for legitimate business purposes, only to the extent required or otherwise reasonably necessary for one or more of our functions or activities, and while maintaining the right to privacy. Such legitimate business purposes include:

    • Responding to support requests.
    • Conducting our business (such as, reaching out to prospective clients).
    • Inviting you to take part in surveys, beta programs, or other research projects, subject, where necessary, to your consent.
    • Setting up our client’s account and providing our Services to them.
    • Identifying you on our Website and authenticating access to our Software.
    • Supporting and troubleshooting our Software and responding to queries.
    • Performing research, technical diagnostics and analytics with regard to the Website.
    • Communicating with prospective and existing clients with promotional content (however, you can always unsubscribe or choose not to receive promotional information from us by following the specific instructions in the email you receive or by notifying us via the appropriate method below.
What Are the Legal Basis for Processing Personal Information?

We will process Personal Information based on either of the following legal bases, each of which is prescribed by relevant data protection laws. On certain occasions we may ask for your consent to processing Personal Information. In these instances, your Personal Information will be processed in accordance with such consent.

    • Performance of a contract, compliance with a legal obligation: We process Personal Information where it is necessary for the performance of our contract with you, or in order for us to comply with our various legal and/or regulatory responsibilities.
    • Legitimate interests: We also process Personal Information where we deem such processing to be in our (or a third party’s) legitimate interests and provided always that such processing will not prejudice your interests, rights and freedoms.
With Whom we Share the Information we Collect

We disclose Personal Information to trusted third parties that help us maintain and provide our Services and/or Marketing Activities. We only disclose Personal Information as described in this Privacy Policy, or as permitted by applicable law.

We may share Personal Information under one of the following circumstances:

    • Cloud computing service providers – Our service providers perform analytics, payment processing, customer support ticketing, network data transmission, and other similar services.
    • Auditors or advisers of our business processes.
    • When need arises to comply with any applicable law, court/tribunal order, regulation, legal process, including alternative dispute resolution process, or governmental request // enforce our policies, including investigations of potential violations thereof // investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues // establish or exercise our rights to defend against legal claims // prevent harm or serious threat to the rights, property, life, health or safety of us, our users, yourself or any third party // locating a person reported as missing; or for the purpose of collaborating with law enforcement agencies or in case we find it necessary in order to enforce intellectual property or other legal rights.
International Data Transfers

Since we operate globally, it may be necessary to transfer, store and process Personal Information in other countries in which we or our affiliates, subsidiaries or service providers (including the sub-processors)  

How Long Do we Retain the Information we Collect?

Unless you instruct us otherwise for justified reasons, we retain the Personal Information we collect for as long as needed to manage our business and provide our services. (including marketing communications, as described herein).

We may remove incomplete or inaccurate information, at any time and at our own discretion.

At any time, you may request to view, change and update your Personal Information by contacting us in one of the ways described in the ‘How to contact us’ section below.

How Do we Safeguard Your Information?

We are committed to making reasonable efforts, in accordance with market best practices and legal requirements, to ensure the security, confidentially and integrity of the Personal Information. We take great care in implementing and maintaining the security of our website, software and anywhere the Personal Information is stored. Transmission of data on Software is encrypted using SSH and HTTPS (TLS). Our data remains hashed when it is stored.

No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. 

Changes to Our Privacy Policy

We reserve the right to change our Privacy Policy from time to time. We will provide notification to Users of material changes to this Privacy Policy through our Website.

If you have concerns about the way we are handling your personal information, please let us know immediately. We are here to listen. You may email us directly at hello@coreoval.com with the subject line “Privacy Concerns.” We will respond as promptly as possible.

—–Updated 05/11/2024